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Care Services

carehome, nursing and medical services directory

Watership Down Health, Station Road, Overton, Basingstoke.

Watership Down Health in Station Road, Overton, Basingstoke is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 9th April 2019

Watership Down Health is managed by Watership Down Health.

Contact Details:

Ratings:

For a guide to the ratings, click here.

Safe: Requires Improvement
Effective: Requires Improvement
Caring: Good
Responsive: Good
Well-Led: Requires Improvement
Overall:

Further Details:

Important Dates:

    Last Inspection 2019-04-09
    Last Published 2019-04-09

Local Authority:

    Hampshire

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

29th January 2019 - During a routine inspection pdf icon

We carried out an announced comprehensive inspection at Watership Down Health on 28 January 2019 as part of our inspection programme.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected

  • information from our ongoing monitoring of data about services and

  • information from the provider, patients, the public and other organisations.

We have rated this practice as requires improvement overall.

We rated the practice as requires improvement for providing safe, effective and well led services because:

  • The practice’s system to ensure safety and efficacy for medicines requiring cold storage, was not embedded.

  • The practice’s arrangements to monitor stock levels of emergency medicines was not effective.

  • Clinical equipment was not always secure.

  • The practice’s processes for mitigating risk was not always embedded.

  • The practice did not have proper oversight of staff training.

  • The process for recording and acting on Medicines and Healthcare products Regulatory Agency alerts was not consistent across all sites and actions taken were not always recorded appropriately.

  • Blank prescriptions were not logged in and out of clinical rooms to ensure stock levels are accurate.

These areas affected all population groups so we rated all population groups as requires improvement.

We rated the practice as good for providing caring and responsive services because:

  • Patients received effective care and treatment that met their needs.

  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.

  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.

The areas where the provider

must

make improvements are:

  • Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care.

  • Ensure persons employed in the provision of the regulated activity receive the appropriate support, training, professional development, supervision and appraisal necessary to enable them to carry out the duties.

The areas where the provider should make improvements are:

  • Improve the identification of carers to enable this group of patients to access the care and support they need.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice
18th February 2015 - During a routine inspection pdf icon

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Overton Surgery part of the Oakley and Overton Partnership on 18 February 2015. Overall the practice is rated as good.

We found the practice to be good for providing safe, effective, caring, responsive and well led services to all population groups.

Our key findings across all the areas we inspected were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns, to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.

  • Risks to patients were assessed and well managed.

  • Patients’ needs were assessed and care was planned and delivered following best practice guidance.

  • The practice was a 'dementia friendly' practice. All staff had training in dementia to enable them to support patients with dementia and their families appropriately. One GP had successfully accessed additional funds to improve dementia services in the locality.

  • The practice had worked with other organisations to launch a dementia befriending service for people living in the practice catchment area.

  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.

  • Information about services and how to complain was available and easy to understand.

  • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.

  • The practice had good facilities and was well equipped to treat patients and meet their needs.

  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

The provider SHOULD:

  • Undertake a risk assessment to review the practice procedure for departmental authorisation of the administration of patient group directions.

  • Ensure the infection control audit has an action plan to demonstrate areas identified for improvement have been acted upon.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

 

 

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