Wellside Medical Centre, Derby.

Wellside Medical Centre in Derby is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 27th November 2017

Wellside Medical Centre is managed by Wellside Medical Centre.

Contact Details:

Address: Wellside Medical Centre 3 Burton Road Derby DE1 1TH United Kingdom Telephone: 01332737777 Website: http://www.wellsidemedicalcentre.co.uk

Ratings:

For a guide to the ratings, click here.

Further Details:

Important Dates:

Last Inspection		2017-11-27
Last Published		2017-11-27

Local Authority:

Derby

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

1st November 2017 - During an inspection to make sure that the improvements required had been made

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Wellside Medical Centre on 9 November 2016. The overall rating for the practice was good but it was rated as ‘requires improvement’ for providing safe services. The full comprehensive report on the November 2016 inspection can be found by selecting the ‘all reports’ link for Wellside Medical Centre on our website at www.cqc.org.uk.

This inspection was a desk-based review carried out on 1 November 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breach in regulations that we identified in our previous inspection on 9 November 2017. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.

Overall the practice is now rated as good

Our key findings were as follows:

• The provider had amended their protocol for chaperoning and only those staff who had received a DBS check were able to provide this service for patients.
• The provider had strengthened their processes for recording actions following safety and MRHA alerts. These were discussed at two-weekly clinical meetings to ensure all relevant staff knew of the actions required to address the alerts and provide an opportunity for learning.
• The provider had implemented weekly meetings for reception and administration staff with the practice manager where actions and outcomes were recorded and accessible to staff. A member of staff from the reception and administration teams were also invited to each clinical meeting.
• The partners had met to explore reasons for high exception reporting in respect of mental health disorders for 2015/16. They had increased the availability of clinical staff and flexibility of appointments offered and improved their recall system. This had resulted in more appointments being offered to patients and a reduction in exception reporting in four out of the six indicators for mental health disorders of between 10% and 17%. This was comparable to CCG and national averages.
• The practice had recruited a new practice manager who was experienced in management within the NHS.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

9th November 2016 - During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Wellside Medical Centre on 9 November 2016. The overall rating for the practice was good but it was rated as ‘requires improvement’ for providing safe services. The full comprehensive report on the November 2016 inspection can be found by selecting the ‘all reports’ link for Wellside Medical Centre on our website at www.cqc.org.uk.

This inspection was a desk-based review carried out on 1 November 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breach in regulations that we identified in our previous inspection on 9 November 2017. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.

Overall the practice is now rated as good

Our key findings were as follows:

• The provider had amended their protocol for chaperoning and only those staff who had received a DBS check were able to provide this service for patients.
• The provider had strengthened their processes for recording actions following safety and MRHA alerts. These were discussed at two-weekly clinical meetings to ensure all relevant staff knew of the actions required to address the alerts and provide an opportunity for learning.
• The provider had implemented weekly meetings for reception and administration staff with the practice manager where actions and outcomes were recorded and accessible to staff. A member of staff from the reception and administration teams were also invited to each clinical meeting.
• The partners had met to explore reasons for high exception reporting in respect of mental health disorders for 2015/16. They had increased the availability of clinical staff and flexibility of appointments offered and improved their recall system. This had resulted in more appointments being offered to patients and a reduction in exception reporting in four out of the six indicators for mental health disorders of between 10% and 17%. This was comparable to CCG and national averages.
• The practice had recruited a new practice manager who was experienced in management within the NHS.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice