About the service:

• Wellspring is a domiciliary care agency that was providing personal care to one person at the time of the inspection. This care was provided by the registered manager.

• For more details, please see the full report which is on the CQC website at www.cqc.org.uk

People’s experience of using this service:

• People told us they felt safe at the service. People were safeguarded from the risk of abuse at the service.

• Risk assessments were in place and reduced people’s known risks.

• Safe recruitment practices were followed to ensure vulnerable people were kept safe.

• Medicines were not managed by the service but appropriate risk assessments were in place where people self-managed.

• The registered manager had completed appropriate training that was up to date.

• People received an initial assessment of their needs.

• Consent to care and treatment was sought before care began.

• People were supported to eat and drink healthily and were monitored where they were at risk of dehydration.

• People were encouraged to be independent and to make their own choices.

• Care plans contained people’s preferences, likes and dislikes.

• People gave positive feedback on the management of the service and the service they received.

Rating at last inspection:

• The service was registered by CQC on 5 December 2012. This is the service’s first inspection since registration.

Why we inspected:

• This was a planned comprehensive inspection based on CQC's scheduling process to check the safety and quality of care people received.

Follow up:

• We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received, we may inspect sooner.