This unannounced inspection took place on Monday 15 May 2017.

Wentworth House is registered to provide personal care and accommodation for up to 25 adults. The home is situated in a residential area of Swinton, Salford. It specialises in care for older people and people with dementia. The home is owned by Wentworth House Care Services Ltd which registered with CQC in April 2015. This was our first inspection at this location and there were 24 people living at the home.

People living at the home told us they felt safe. The staff we spoke with had a good understanding of safeguarding, whistleblowing and how to report any concerns.

We found medication was ordered, stored and administered to people safely. There were also audits of medicines to ensure there were no shortfalls in practice.

Staff were recruited safely with references from previous employers sought and DBS (Disclosure Barring Service) checks undertaken. This would ensure that staff were suitable to work with vulnerable adults.

There were sufficient staff working at the home to meet people’s needs. Feedback from people living at the home, visitors and staff was that staffing levels were sufficient. Night time staffing levels had also recently been increased to support a person receiving 1:1 care due to being at high risk of falls.

Staff received an induction when they started working at the home, as well as receiving appropriate training and supervision to support them in their role.

The home worked within the requirements of the MCA (Mental Capacity Act) and DoLS (Deprivation of Liberty Safeguards). We saw appropriate assessments had been completed if there were concerns about a person’s capacity. DoLS referrals had been made as necessary to the local authority. Staff spoken with displayed a good knowledge about MCA/DoLS and what action they would take if they had concerns about a persons capacity. All relevant documentation relating to these decisions was held in peoples care plans.

We saw people received enough to eat and drink, with people also making positive comments about the food provided at the home. The staff we spoke with knew about people who were at risk with regards to their nutrition such as if they had lost weight or needed support to eat. Where people had suffered weight loss, appropriate referrals had been made to the dietician service.

All of the people we spoke with during the inspection, including people living at the home and visiting relatives made positive comments about the care provided. The home had recently been nominated as one of the top 20 care homes in the north west based on feedback and reviews from friends and relatives at www.carehome.co.uk . The mayor from Salford was planning to visit the home following this award.

People told us they felt staff treated them with dignity and respect and promoted their independence where possible. We saw people being offered choices about how they wanted their care to be delivered.

People felt the home was responsive to their needs and we saw examples of staff doing this during the inspection when assisting people to walk around the home, administering medication and helping people to transfer in and out of their seat.

Each person living at the home had their own care plan, which was person centred and provided staff with the necessary information about peoples care.

There was a complaints procedure in place which allowed people to voice their concerns if they were unhappy with the service they received. The home also had a large number of compliments on record, where people had expressed their satisfaction with the service provided.

All of the people we spoke with told us they felt the service was well-led and that they felt listened to and could approach management with concerns.

There were systems in place to monitor the quality of service such as audits, resident meetings, staff meetings, accident/incident monitoring and the sending of satisfaction surveys. These systems wou