West Derby Medical Centre, Liverpool.

West Derby Medical Centre in Liverpool is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 30th October 2017

West Derby Medical Centre is managed by West Derby Medical Centre who are also responsible for 1 other location

Contact Details:

Address: West Derby Medical Centre 3 Winterburn Crescent Liverpool L12 8TQ United Kingdom Telephone: 01512283768

Ratings:

For a guide to the ratings, click here.

Further Details:

Important Dates:

Last Inspection		2017-10-30
Last Published		2017-10-30

Local Authority:

Liverpool

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

4th October 2017 - During an inspection to make sure that the improvements required had been made

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at West Derby Medical Centre on 24 April 2017. The overall rating for the practice was good with requires improvement for providing well led services. The practice was issued a requirement notice for being in breach of regulations for governance. The full comprehensive report for the 24 April 2017 inspection can be found by selecting the ‘all reports’ link for West Derby Medical Centre on our website at www.cqc.org.uk.

This inspection was an announced follow up inspection carried out on 4 October 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 24 April 2017. This report includes our findings in relation to those requirements.

Overall the practice is rated as good and now good for providing well led services.

Since our last inspection, the practice had made some improvements towards the main issues identified. Improvements included:

• The completion of risk assessments for the control of substances hazardous to health (COSHH) and display screen risk assessments for staff.
• A log book for monitoring verbal complaints.
• A log book of prescriptions that were uncollected and destroyed.
• Medicine safety alert information was available on the front page of computer screens with a link for more information for clinicians to access. Safety alerts were discussed at clinical meetings.

In addition:-

• All staff had received safeguarding training and Mental Capacity Act training appropriate for their role.
• The appointment system had been reviewed and more on the day appointments had been introduced to reduce the number of failed appointments.
• The telephone system had been altered to make it easier for patients to get through to the practice.

However, some aspects of improvement were still in progress and the practice should:-

• Review GP national patient survey data and how the practice monitors patient satisfaction with regards to appointment and telephone access and take appropriate action when necessary.
• Record all verbal complaints, the action taken and review verbal complaints to identify patterns and trends.
• Have a separate mechanism for staff to record incidents.
• Review the new procedure for managing uncollected prescriptions to check whether it is working.
• Formally record a disability access risk assessment.
• Keep a log of incoming safety alerts and record the action taken.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

24th April 2017 - During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at West Derby Medical Centre on 24 April 2017. The overall rating for the practice was good with requires improvement for providing well led services. The practice was issued a requirement notice for being in breach of regulations for governance. The full comprehensive report for the 24 April 2017 inspection can be found by selecting the ‘all reports’ link for West Derby Medical Centre on our website at www.cqc.org.uk.

This inspection was an announced follow up inspection carried out on 4 October 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 24 April 2017. This report includes our findings in relation to those requirements.

Overall the practice is rated as good and now good for providing well led services.

Since our last inspection, the practice had made some improvements towards the main issues identified. Improvements included:

• The completion of risk assessments for the control of substances hazardous to health (COSHH) and display screen risk assessments for staff.
• A log book for monitoring verbal complaints.
• A log book of prescriptions that were uncollected and destroyed.
• Medicine safety alert information was available on the front page of computer screens with a link for more information for clinicians to access. Safety alerts were discussed at clinical meetings.

In addition:-

• All staff had received safeguarding training and Mental Capacity Act training appropriate for their role.
• The appointment system had been reviewed and more on the day appointments had been introduced to reduce the number of failed appointments.
• The telephone system had been altered to make it easier for patients to get through to the practice.

However, some aspects of improvement were still in progress and the practice should:-

• Review GP national patient survey data and how the practice monitors patient satisfaction with regards to appointment and telephone access and take appropriate action when necessary.
• Record all verbal complaints, the action taken and review verbal complaints to identify patterns and trends.
• Have a separate mechanism for staff to record incidents.
• Review the new procedure for managing uncollected prescriptions to check whether it is working.
• Formally record a disability access risk assessment.
• Keep a log of incoming safety alerts and record the action taken.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice