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Care Services

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West Drive, Arlesey, Bedford.

West Drive in Arlesey, Bedford is a Residential home specialising in the provision of services relating to accommodation for persons who require nursing or personal care, caring for adults under 65 yrs and learning disabilities. The last inspection date here was 3rd September 2019

West Drive is managed by Voyage 1 Limited who are also responsible for 289 other locations

Contact Details:

    Address:
      West Drive
      1 West Drive
      Arlesey
      Bedford
      SG15 6RW
      United Kingdom
    Telephone:
      01462835490
    Website:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2019-09-03
    Last Published 2017-03-14

Local Authority:

    Central Bedfordshire

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

25th January 2017 - During a routine inspection pdf icon

West Drive is a residential care home for up to 10 younger adults with learning difficulties. At the time of the inspection there were six people living at the home. Accommodation for two people is provided in a separate bungalow in the garden. The service also has a dedicated room for respite care and four people spend some time at the home on a regular basis.

At the last inspection, the service was rated Good. At this inspection we found the service remained Good.

Staff were aware of the safeguarding process. Personalised risk assessments were in place to reduce the risk of harm to people. Where people had been involved in incidents because of behaviour that could have a negative effect on others, the triggers for the behaviour had been identified and action taken to reduce the occurrence of such behaviour. There were robust procedure for the safe management of medicines and people received their medicines as they had been prescribed.

Staff received training to ensure that they had the necessary skills to care for and support the people who lived at the home.

Staff were kind, caring and protected people’s dignity. They treated people with respect and supported them in a way that allowed them to be as independent as possible. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.

Information was available in formats that people understood about the complaints process and the services provided at the home. People were assisted to access healthcare services to maintain their health and well-being. Staff worked with healthcare professionals and people’s relatives to ensure that the support provided to people best met their needs.

There was an effective quality assurance system in place and the service met all relevant fundamental standards.

Further information is in the detailed findings below.

16th February 2015 - During a routine inspection pdf icon

This inspection took place on 16 February 2015 and was unannounced. When we last inspected the home in October 2013 we found that the provider was meeting their legal requirements in the areas that we looked at.

West Drive provides accommodation and support for up to ten people who have a learning disability. At the time of this inspection there were nine people living at the home, two of whom lived in a separate bungalow within the grounds of the main house. .

The home is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The registered manager was supporting two homes within the provider’s organisation at the time of our inspection. However, a new manager had been appointed from 01 March 2015 and the registered manager was to cancel their registration for the home from that date.

People were safe and the provider had effective systems in place to safeguard people. Their medicines were administered safely and they were supported to access other healthcare professionals to maintain their health and well-being. They were given a choice of nutritious food and drink throughout the day and were supported to maintain their interests and hobbies. They were aware of the provider’s complaints system and information about this was available in an easy read format. They were encouraged to contribute to the development of the service. People had access to an advocacy service.

There were sufficient, skilled staff to support people at all times and there were robust recruitment processes in place. Staff were well trained and used their training effectively to support people. The staff understood and complied with the requirements of the Mental Capacity Act 2005 (MCA) and the associated Deprivation of Liberty Safeguards. They were caring and respected people’s privacy and dignity. Staff were encouraged to contribute to the development of the service and understood the provider’s visions and values.

There was an effective quality assurance system in place.

8th October 2013 - During a routine inspection pdf icon

During our inspection of West Drive on 8 October 2013, we found the provider offered a service where people were supported by staff who were knowledgeable and responsive to their individual needs. This is because the provider had sufficient staff, and effective staff training and support processes.

We saw people's needs were assessed and appropriate support plans and risk assessments were in place. We found people's support plans were reviewed regularly with their involvement, where possible.

People's nutritional requirements were met and they were supported to make healthy meal choices. The daily menu was provided in a way that people could understand.

The provider had effective safeguarding and complaints processes to ensure that people who used the service were protected from the risk of abuse and harm.

People we spoke with told us that they were supported by staff. We found staff supported people to access a variety of activities, including holidays in other parts of the UK.

19th December 2012 - During an inspection to make sure that the improvements required had been made pdf icon

The provider had made significant improvements to the decor of the home since our last inspection. Several areas of the home had been redecorated and carpets and items of furniture had been replaced. This helped provide West Drive with a 'homely' feel.

People who use the service, staff and visitors were protected against the risks of unsafe or unsuitable premises.

20th July 2012 - During a routine inspection pdf icon

During our inspection of the home on 20 July 2012 we used a number of different methods to help us understand the experiences of people using the service, because the people using the service had complex needs which meant they were not able to tell us their experiences.

We spoke with the relatives of four people who told us that they felt the staff knew their relative well and treated them with respect. They said they were very pleased with the care and support provided. They told us that the staff always contacted them if there were any concerns, such as the person being unwell. One relative told us how the staff had worked with the person to introduce furnishings that the person particularly liked and how nicely the room was decorated to reflect the person’s taste.

They told us that the staff were approachable and often ask informally for feedback about the care provided. They also told us they are involved in any reviews of care that are carried out.

30th June 2011 - During a routine inspection pdf icon

During our visit to the service on 30 June 2011, we did not specifically speak to people who use the service about their care and support. The people who use the service whilst they are able to understand what is being said they have difficulty in expressing their views.

 

 

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