We carried out the inspection over three hours, and during this time we talked with four patients and six staff, as well as with the principal dentist and an associate dentist. We looked at a variety of records, and viewed the premises.

People who were visiting the dentist spoke very positively about their care and treatment. Three people said that they had been attending this practice for many years, and, as one person put it “This speaks for itself”. This person went on to share “I have always been very happy with everything here. The dentist always explains everything, and the staff are very friendly and helpful.” Another person said “I don’t mind coming here, as they always look after me well. And they will always fit people in if you need an appointment at short notice.”

We found that the service was provided in a Grade 2 listed building, which meant that there were reduced opportunities for alterations to the property. The premises were attractively presented, and visibly clean in all areas.

We talked with staff about their ongoing training, and found that the dental nurses and dentists kept up to date with mandatory training and with new regulations.

We found that there were established procedures in place to listen to people's views and act on them appropriately. Any concerns or complaints were listened to and responded to promptly.