Westerham Practice in Barleys Meadow, Market Square, Westerham is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 13th March 2017
Westerham Practice is managed by Westerham Practice.
Contact Details:
Address:
Westerham Practice Russell House Barleys Meadow Market Square Westerham TN16 1RB United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Westerham Practice in Westerham, Kent on 24 January 2017. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. All opportunities for learning from internal and external incidents were maximised.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
An understanding of the clinical performance and patient satisfaction of the practice was maintained. The practice had reviewed clinical performance and implemented actions to improve.
Feedback from patients relating to access to services and the quality of care was higher when compared with local and national averages. This was collaborated by written and verbal feedback collected during the inspection.
The continued development of staff skills, competence and knowledge was recognised as integral to ensuring high-quality care. We saw evidence and staff we spoke with told us they are supported to acquire new skills and share best practice.
The practice had good facilities and was well equipped to treat patients and meet their needs.
The practice actively reviewed complaints and how they are managed and responded to and made improvements as a result.
The leadership team drove continuous improvement and staff were accountable for delivering change. There was a clear proactive approach to seek out and embed new ways of providing care and treatment.
The areas where the provider should make improvement are:
Review the business continuity plan to include emergency contact and specific cascade contact information.
Continue to review patient outcomes to ensure that patients receive appropriate care and treatment. This would include a review of the system in place to promote completion of dementia care plans in order to increase patient uptake.
Formalise how training, learning and development needs are identified via re-introducing a programme of appraisals.
Improve patient awareness of access to translation services and how to provide feedback.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Westerham Practice in Westerham, Kent on 24 January 2017. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. All opportunities for learning from internal and external incidents were maximised.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
An understanding of the clinical performance and patient satisfaction of the practice was maintained. The practice had reviewed clinical performance and implemented actions to improve.
Feedback from patients relating to access to services and the quality of care was higher when compared with local and national averages. This was collaborated by written and verbal feedback collected during the inspection.
The continued development of staff skills, competence and knowledge was recognised as integral to ensuring high-quality care. We saw evidence and staff we spoke with told us they are supported to acquire new skills and share best practice.
The practice had good facilities and was well equipped to treat patients and meet their needs.
The practice actively reviewed complaints and how they are managed and responded to and made improvements as a result.
The leadership team drove continuous improvement and staff were accountable for delivering change. There was a clear proactive approach to seek out and embed new ways of providing care and treatment.
The areas where the provider should make improvement are:
Review the business continuity plan to include emergency contact and specific cascade contact information.
Continue to review patient outcomes to ensure that patients receive appropriate care and treatment. This would include a review of the system in place to promote completion of dementia care plans in order to increase patient uptake.
Formalise how training, learning and development needs are identified via re-introducing a programme of appraisals.
Improve patient awareness of access to translation services and how to provide feedback.
©2019 Care Services, all rights reserved. No part of this website may be reproduced without permission of the copyright holders.
