Westwood Road Health Centre, Tilehurst, Reading.

Westwood Road Health Centre in Tilehurst, Reading is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 5th September 2017

Westwood Road Health Centre is managed by Dr Caverna Tiwari.

Contact Details:

Address: Westwood Road Health Centre 66 Westwood Road Tilehurst Reading RG31 5PR United Kingdom Telephone: 01189427421 Website: http://www.thewestwoodroadpractice.co.uk

Ratings:

For a guide to the ratings, click here.

Further Details:

Important Dates:

Last Inspection		2017-09-05
Last Published		2017-09-05

Local Authority:

Reading

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

1st August 2017 - During an inspection to make sure that the improvements required had been made

Letter from the Chief Inspector of General Practice

Letter from the Chief Inspector of General Practice

At our previous comprehensive inspection at Westwood Road Health Centre on 16 December 2016 we found breaches of regulation relating to the safe care and treatment and good governance. The overall rating for the practice was requires improvement, specifically we found the practice to require improvement for the provision of safe, caring and well-led services. It was good for providing, effective, and responsive services. Consequently we rated all population groups as requires improvement. The previous inspection reports can be found by selecting the ‘all reports’ link for Westwood Road Health Centre on our website at www.cqc.org.uk.

This inspection was an announced inspection carried out on 1 August 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 16 December 2016. This report covers our findings in relation to those requirements and improvements made since our last inspection.

We found the practice had made the required improvements since our last inspection and was meeting the regulations that had previously been breached. We have amended the rating for this practice to reflect these changes. The practice is now rated good for the provision of safe, effective, caring, responsive and well led services. All six population groups have also been re-rated following these improvements and are also rated as good. Overall the practice is rated as good.

Our key findings were as follows:

• Infection control processes had been reviewed and improved since the last inspection.
• Prescription form security had been improved to ensure prescriptions could be tracked and monitored if they were lost or misused.
• Patient safety alerts were received, recorded and any action required was taken where necessary.
• A review of risk assessments had taken place including risks related to legionella, fire and patient transportation.
• Confidentiality at reception had been reviewed and improvements made to ensure sensitive information was not compromised.
• Patient feedback on the national GP survey had improved significantly since the last inspection.
• The practice had undertaken system reviews in areas where Care Quality Commission (CQC) identified problems in the last inspection and where staff and leaders had identified potential improvements to services themselves.
• Record keeping had been reviewed and improved to assist in the day to day management of the practice.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

16th December 2016 - During a routine inspection

Letter from the Chief Inspector of General Practice

Letter from the Chief Inspector of General Practice

At our previous comprehensive inspection at Westwood Road Health Centre on 16 December 2016 we found breaches of regulation relating to the safe care and treatment and good governance. The overall rating for the practice was requires improvement, specifically we found the practice to require improvement for the provision of safe, caring and well-led services. It was good for providing, effective, and responsive services. Consequently we rated all population groups as requires improvement. The previous inspection reports can be found by selecting the ‘all reports’ link for Westwood Road Health Centre on our website at www.cqc.org.uk.

This inspection was an announced inspection carried out on 1 August 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 16 December 2016. This report covers our findings in relation to those requirements and improvements made since our last inspection.

We found the practice had made the required improvements since our last inspection and was meeting the regulations that had previously been breached. We have amended the rating for this practice to reflect these changes. The practice is now rated good for the provision of safe, effective, caring, responsive and well led services. All six population groups have also been re-rated following these improvements and are also rated as good. Overall the practice is rated as good.

Our key findings were as follows:

• Infection control processes had been reviewed and improved since the last inspection.
• Prescription form security had been improved to ensure prescriptions could be tracked and monitored if they were lost or misused.
• Patient safety alerts were received, recorded and any action required was taken where necessary.
• A review of risk assessments had taken place including risks related to legionella, fire and patient transportation.
• Confidentiality at reception had been reviewed and improvements made to ensure sensitive information was not compromised.
• Patient feedback on the national GP survey had improved significantly since the last inspection.
• The practice had undertaken system reviews in areas where Care Quality Commission (CQC) identified problems in the last inspection and where staff and leaders had identified potential improvements to services themselves.
• Record keeping had been reviewed and improved to assist in the day to day management of the practice.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice