Letter from the Chief Inspector of General Practice

This practice is rated as Good overall. This was the first inspection of the practice under the current provider.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:

Older People – Good

People with long-term conditions – Good

Families, children and young people – Good

Working age people (including those recently retired and students – Good

People whose circumstances may make them vulnerable – Good

People experiencing poor mental health (including people with dementia) - Good

We carried out an announced comprehensive inspection at Wetherby Surgery on 11 January 2018. This inspection was carried out as part of our inspection programme and was the first inspection under the current provider.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence based guidelines.
• There was a clear system in place for acting upon and cascading drug safety alerts.
• All the practice’s policies and procedures were embedded and easily accessible to all staff.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.
• Staff involved patients in their care, and treated them with compassion, kindness, dignity and respect.

We saw one area where the provider should make improvements:

• The provider should carry out regular balance checks of controlled drugs in line with the latest guidance.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice