This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at WF Federated GP Network Ltd on 19 February 2019 as part of our inspection programme. For reasons outside the control of the Provider, that inspection had to be terminated due to the activation of the fire alarm and subsequent advice from the fire brigade not to re-enter the property. This inspection was carried out on 3 April 2019.

This was a first rated inspection for the service that was registered with CQC in October 2017. Our inspection included a visit to the service’s headquarters and to one of its operational locations.

At this inspection we found:

• The service had good systems to manage risk so that safety incidents were less likely to happen. When they did happen, the service learned from them and improved their processes.
• The provider routinely reviewed the effectiveness and appropriateness of the care provided.
• Care and treatment was delivered according to evidence-based guidelines.
• Staff involved and treated people with compassion, kindness, dignity and respect. The service was acutely aware of the sensitivities around patient confidentiality, and this was taken seriously, with associated policies in place.
• Patients were able to access care and treatment from the service within an appropriate timescale for their needs.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.
• Leaders had an inspiring shared purpose and strove to deliver and motivate staff to succeed. There was strong collaboration, team-working, and support across all functions and a common focus on improving the quality and sustainability of care and people’s experiences.
• Feedback from patients was positive. There was a strong, visible person-centred culture. Staff were highly motivated and inspired to offer care that was kind and promoted people’s dignity.
• The service had good facilities and was well equipped to treat patients and meet their needs.
• There was a clear leadership structure at local and organisational level and staff told us they felt supported by management.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care