We spoke with people who used the service. Due to a confidential area being unavailable at the time, we spoke with these people after our visit to the practice itself. All the people we spoke with told us that they were happy with the practice.

We found that the combined reception, waiting area and surgeries were clean. There was a range of sample products, information leaflets and posters with information on treatments and oral hygiene available to people who used the practice.

Although the practice was situated on the a busy main road there was some parking spaces at the front and access for people who lived with a disability was good. All surgeries were on the ground floor.

Treatment records were maintained in paper form. We saw that at every visit the patient was asked for an update of their medical status and any change was noted. We saw that emergency medical equipment was in place and staff had received training in its’ use.

Decontamination processes were seen to be followed and hygiene procedures were adhered to by staff, to minimise the risk of cross infection.

We found that all staff had received suitable training and support in order to perform their role.

We saw that suitable checks were done in respect of equipment and cleaning schedules. Patient surveys were completed on a regular basis.