Patients spoke highly of the staff and the care and treatment they received. One person said that the provider was the “Best dentist I have ever had.” They also said that she was “Very good, she puts you at ease.” and was “Patient and listens.

They told us that the provider took time to explain their treatment options to them and that they were given enough information about their treatment options to enable them to make an informed decision.

The provider carried out full assessments of people’s dental needs and where appropriate referred patients for specialist investigation and advice. Patients told us that the provider always checked for any changes to their medication and carried out a thorough dental examination. Patients had individual treatment plans and were given information about the risk, benefits and costs.

The provider’s premises were clean and well maintained. The patients we spoke with told us that the surgery always looked clean. The provider had put in place systems and procedures to protect people from the risks of healthcare associated infections. Good practice guidance had been followed.

The provider regularly monitored the quality of the service, sought the views of patients and assessed the risks to the health safety and welfare of staff, patients and others who visited the surgery.