People told us it was easy to make appointments and said they were given choices about when these were. One person told us "You always get seen the same day or the next day if it’s urgent". Other comments included “I’ve had no problems with getting appointments” and one person told us getting appointments was easy.

We found there was no evidence of consent to treatment for those paying through a payment plan. This meant there was the potential for people’s consent to be missed.

All the people we spoke with were very complimentary about the service they received. One person told us “It’s very professional and very personal” and another said “I’ve always had a good experience”. One person told us the service was very good and said they had had no problems whilst using the service and another said “The dentist is exceptionally thorough”. The whole staff team were praised and were described as very good, brilliant and fantastic. One person said “You know any problems you have will be sorted out”.

We found staff were aware of their responsibilities with regards to safeguarding procedures but the service needed to obtain an up to date version of Local Authority procedures.

We found there were effective systems in place to reduce the risk and spread of infection and that staff were competent in decontamination processes. Staff received relevant training and support and there were processes in place to assess and monitor the quality of the service.