We spoke with seven people who attended the dental practice. People told us they were happy with the practice and felt they were treated with respect and dignity by the dentist and staff at the practice. People made positive comments about staff and indicated they felt safe and well cared for. One person told us, "I am very happy. I wouldn’t change my dentist”. We saw people were kept informed and consulted about their dental options and treatment plans. There were robust systems in place to gain consent for treatment. People told us, and we saw, evidence that high standards of care and welfare were operating at the practice. We looked at four sets of patient notes. We observed these included a medical history and were regularly updated to ensure they accurately reflected treatment discussions and choices

Staff were trained appropriately to deal with medical emergencies and necessary emergency procedures were in place alongside stocks of emergency medicines and oxygen cylinders.

The premises were clean and well maintained. Decontamination procedures followed Department of Health guidance on decontamination in primary dental care. There were arrangements for infection control checks and daily cleaning tasks as well as auditing processes in place. Staff were knowledgeable regarding infection control and decontamination procedures. There was documented evidence that equipment used had been maintained and inspected by specialist contractors.