People we spoke with who were patients of the practice said they were happy with the care and treatment they received. One person described the practice as: "efficient, welcoming, kind, thorough, good value, up-to-date, leading edge and realistic." Another said the practice "doesn't feel like a dentist. It's very relaxing and quite calm really." Everyone we spoke with said they would recommend the practice. One person we met who worked locally said: "the practice has a really good reputation around here."

People said they could get appointments to suit them, including for urgent treatment. There were arrangements for people to get help when the practice was closed. The dentists talked to people about their general health and made sure the practice had all the relevant information before treating someone. All staff we met knew how to act in the event of a medical emergency and the practice had the required emergency equipment.

The dentists took time to explain the risks and benefits of any treatment. People said they made up their own mind about how to progress and could withdraw consent at any time. The practice and equipment was clean, tidy and well organised. Decontamination of dental instruments and equipment was carried out safely and effectively and in accordance with technical requirements.

Staff were recruited safely and had relevant external checks prior to taking up their position. The practice had a procedure for listening to and responding appropriately to complaints.