We observed staff treating people with respect, being polite and courteous. People told us they were happy with the care provided and were involved with their care and treatment needs. People we spoke with told us their dignity was respected and confidentiality was always maintained. One person told us, “The risks, benefits and fees are explained.” Another person told us, “They let you decide when you want your treatment.”

People had thorough, detailed care and treatment plans relating to all aspects of their care needs. We spoke with three people who used the service who told us they were happy with the care and treatment they received. One person told us, “Treatment is good.” Another person told us, “The Dentist is fantastic; they put you at your ease.”

We observed people were treated in a clean, hygienic environment. There were effective systems in place to reduce the risk and spread of infection. The people we spoke with told us they had no concerns with the cleanliness of the practice. One person we spoke with told us, “The practice is modern and hygiene is good.” Another person told us, “It is modern and it always looks very very clean. I really like that about the practice.”

People were cared for, or supported by, suitably qualified, skilled and experienced staff. Appropriate checks had been undertaken before staff began work.

There were quality monitoring programmes in place, which included people giving feedback about their care and treatment. This provided a good overview of the quality of the service’s provided.