The practice had implemented an effective system to manage patients with long-term conditions ensuring that regular reviews were undertaken. We saw evidence that progress was regularly reviewed at clinical staff meetings.

The practice obtained written consent from patients when administering joint injections and recorded this with the patient’s notes.

A programme of internal audits to monitor safety and drive improvement within the practice had been introduced. They included implementation of clinical guidelines.

Patients on repeat medications received regular reviews.

The physical and mental health of all newly appointed staff had been considered to ensure they were suitable to carry out the requirements of the role. This included a medical checklist and appropriate changes to the Reasonable Adjustments Policy.

The practice had improved the management of alerts such as those from the Medicines and Healthcare products Regulatory Agency (MHRA) by ensuring it was noted when action did not need to be taken.

Infection prevention control audits were carried out in accordance with nationally recognised guidelines and completed every six months.

The practice had reviewed the systems for information sharing to consider how it could be more accessible. The practice had changed the way it stored internal documents to ensure information was easily available for staff and had briefed staff accordingly.

The practice had implemented an effective system to manage patients with long-term conditions ensuring that regular reviews were undertaken. We saw evidence that progress was regularly reviewed at clinical staff meetings.

The practice obtained written consent from patients when administering joint injections and recorded this with the patient’s notes.

A programme of internal audits to monitor safety and drive improvement within the practice had been introduced. They included implementation of clinical guidelines.

Patients on repeat medications received regular reviews.

The physical and mental health of all newly appointed staff had been considered to ensure they were suitable to carry out the requirements of the role. This included a medical checklist and appropriate changes to the Reasonable Adjustments Policy.

The practice had improved the management of alerts such as those from the Medicines and Healthcare products Regulatory Agency (MHRA) by ensuring it was noted when action did not need to be taken.

Infection prevention control audits were carried out in accordance with nationally recognised guidelines and completed every six months.

The practice had reviewed the systems for information sharing to consider how it could be more accessible. The practice had changed the way it stored internal documents to ensure information was easily available for staff and had briefed staff accordingly.