Window To The Womb is operated by ANA Services Ltd and operates under a franchise agreement with Window to The Womb (Franchise) Ltd. The service provides diagnostic pregnancy ultrasound services to self-funding women across Chessington and surrounding areas. All Scans carried out include wellbeing as the primary purpose.

The service provides ultrasound baby imaging for pregnant women from the gestation of seven weeks. This includes four dimensional (4D), three dimensional (3D) and two dimensional (2D) early scans starting from 6 week gestation, scans starting from seven to eight weeks as reassurance, gender scans from 16 weeks, baby growth scan from 16 weeks, “baby bonding” scans from 27 weeks and keepsake scans. There were seven members of staff employed by the service.

The service provides diagnostic imaging for adults over the age of 16 years. It is registered to provide the regulated activity of diagnostic and screening procedures.

We inspected this service using our comprehensive inspection methodology. We carried out the short-announced inspection on 17 March 2019.

To get to the heart of patients’ experiences of care and treatment, we ask the same five questions of all services: are they safe, effective, caring, responsive to people's needs, and well-led? Where we have a legal duty to do so we rate services’ performance against each key question as outstanding, good, requires improvement or inadequate.

Throughout the inspection, we took account of what people told us and how the provider understood and complied with the Mental Capacity Act 2005.

Services we rate

We rated it as Good overall.

We found the following areas of

good practice:

• Staff completed mandatory training and were aware of their responsibilities associated with safeguarding. The staff were competent in their roles and had the appropriate skills and training in safeguarding.

• The environment was appropriate for the procedures completed and infection control measures were in place.

• Clinical records were kept securely and copies were provided to people using the services.

• Care and treatment were evidence-based and provided against national guidance.

• People were treated with compassion; their dignity and privacy were maintained. They were involved in the consultation and provided with emotional support.

• The service accommodated people’s individual needs and provided a responsive service.

• Appointment times were agreed to suit the needs of the people using the service.

• There was a positive culture at the service and they had a vision of what they wanted to achieve.

• The provider engaged well with people to plan and manage the service, and were committed to improving learning.

Name of signatory

Nigel Acheson

Deputy Chief Inspector of Hospitals (London)