Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Windsor Group Practice on 22 June 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

• There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
• Risks to patients were assessed and well managed.

• Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
• Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
• The practice had good facilities and was well equipped to treat patients and meet their needs.
• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
• The provider was aware of and complied with the requirements of the duty of candour.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Patients' needs were assessed and care and treatment was planned and delivered in line with their individual wishes.

Patients were asked if they would like to speak with an inspector however patients choose not to speak with us. We therefore looked at a patient survey completed by the practice. Comments from the practice included: "Very good. The receptionist was pleasant and friendly. I felt like the doctor listened to me, was helpful and gave good advice. I like the fact that the GPs come to collect patients and meet them in the waiting area. Very good visit and experience." and "Atmosphere was pleasant – receptionist friendly. Surroundings clean and tidy. Surgery clean. Doctor pleasant and informative – overall pleasant experience."

Staff had received training in the safeguarding vulnerable of adults and children. They were aware of the appropriate agencies to refer safeguarding concerns so patients were protected from harm.

Staff told us they were well supported in their work. They told us they able to access training opportunities.

The provider had an effective system in place to identify, assess and manage the service.

We reviewed the information available to us about Windsor House Group Practice on 7 June 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.