We spoke with eight people who had attended an appointment on the day of our visit, and reviewed three dental records. We spoke with staff, reviewed staff training and management information.

People told us that their treatment options were discussed and they made an informed decision about their treatment. People had a high regard for the quality of dental care and treatment they received. One person said, “All the dentists, nurses and reception staff are very professional. The service is very good here and although there are other dentists close by this is the place for us.” Another person said, “It’s an excellent practice. The staff are all very caring and look after the patients very well.”

People said the standard of hygiene and cleanliness was good. Staff wore uniforms and appropriate personal protective equipment (PPE). There were effective systems in place to reduce the risk and spread of infection.

Qualified dentists, dental hygienist and dental nurses registered with the General Dental Council (GDC), provided all dental care. Staff accessed regular training to maintain their knowledge, practice and professional registration.

The provider has a number of monitoring systems in place to assess and monitor the quality of care and treatment delivered. People knew how to make a complaint and were confident that any concerns raised would be addressed. Regular audits and checks carried out ensured all systems, equipment and practices were working effectively.