During our visit we spoke to three patients, the provider, the practice manager, two dental nurses and a reception member of staff.

Patients we spoke to were involved in their care and treatment options. Patients were happy with the care provided and thought the practice was clean and hygienic. One patient said, “I was referred to this practice by my regular dentist for an implant. The care here has been excellent throughout.” Another patient said, “It is a very good practice, I would recommend it. I travel about forty minutes to come here and I wouldn’t change for a different dentist."

We observed members of staff interacting with patients in a courteous, polite and efficient manner. We also observed both dentists working in the practice and saw that they provided clear guidance to patients in response to any questions and made the patients feel at ease.

We saw that the practice had implemented an infection control policy and that staff were encouraged to develop their skills and undertake appropriate training to help deliver safe and effective care to patients. One member of staff said, “This is the most supportive practice I have worked in.”

We looked at information from surveys and other audits undertaken by the provider to assess the quality of the service. The results to patient surveys were all positive and there were an extensive number of audits undertaken by the practice to ensure an effective service was provided to patients.