Wolverhampton Doctors Limited, Showell Park, Wolverhampton.
Wolverhampton Doctors Limited in Showell Park, Wolverhampton is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 27th March 2017
Wolverhampton Doctors Limited is managed by Wolverhampton Doctors Limited.
Contact Details:
Address:
Wolverhampton Doctors Limited Fifth Avenue Showell Park Wolverhampton WV10 9ST United Kingdom
Telephone:
01902446711
Ratings:
For a guide to the ratings, click here.
Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good
Further Details:
Important Dates:
Last Inspection
2017-03-27
Last Published
2017-03-27
Local Authority:
Wolverhampton
Link to this page:
Inspection Reports:
Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Wolverhampton Doctors Limited on 24 November 2016. Overall, the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. However there was not always evidence that changes made were monitored to ensure they were appropriate.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
Risks to patients and staff were assessed.
Staff had received training appropriate to their roles and any further training needs had been identified and planned.
Patients said it was not always easy to get through to the surgery on the phone. Patients could make an appointment with a GP of their choice and there was continuity of care, with urgent appointments available the same day
Feedback from patients was not consistently positive. Patients raised concerns about appointments and attitude of staff. These were also reflected in the national patient survey published in July 2016.
The practice proactively sought feedback from staff, patients and third party organisations, which it acted on.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management.
The practice was aware of and complied with the requirements of the duty of candour.
The areas where the practice should make improvements are:
Investigate the reasons for lower patient satisfaction in the GP national survey for patient experience of their interaction with staff.
Investigate the reasons why patients experience difficulty accessing appointments at the practice.
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