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Care Services

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Wolverhampton Doctors On Call, Jonesfield Crescent, Wolverhampton.

Wolverhampton Doctors On Call in Jonesfield Crescent, Wolverhampton is a Doctors/GP and Urgent care centre specialising in the provision of services relating to diagnostic and screening procedures, maternity and midwifery services, services for everyone, transport services, triage and medical advice provided remotely and treatment of disease, disorder or injury. The last inspection date here was 30th January 2018

Wolverhampton Doctors On Call is managed by Wolverhampton Doctors on Call Limited.

Contact Details:

    Address:
      Wolverhampton Doctors On Call
      East Park Medical Practice
      Jonesfield Crescent
      Wolverhampton
      WV1 2LW
      United Kingdom
    Telephone:
      01902902613

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2018-01-30
    Last Published 2018-01-30

Local Authority:

    Wolverhampton

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

29th November 2017 - During a routine inspection pdf icon

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Wolverhampton Doctors On Call on 29 November 2017 as part of our inspection programme.

At this inspection we found:

  • The service had systems in place to manage risk so that safety incidents were less likely to happen.

  • Arrangements were in place to ensure learning from significant events were shared with staff.

  • The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence based guidelines.

  • The service worked proactively with other organisations and providers to ensure patients had access to alternatives to hospital admission or urgent care services where appropriate which improved the patient experience.

  • Staff involved and treated people with compassion, kindness, dignity and respect.

  • Patients were able to access care and treatment from the service. Comments received from patients said that they found it easy to get an appointment with the GP at a time to meet their needs.

  • There was a clear leadership structure and staff felt supported by management.

  • There was a strong focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

  • Ensure that systems arrangements are in place to regularly monitor and gain feedback on the quality of the experience of patients, staff and other stakeholders.

  • Ensure that a formal system for receiving, recording and analysing feedback, the views and concerns of patients’, staff and external partners is introduced to support improvements in the quality of services offered.

  • Ensure that the service level agreement and business plan introduced are working documents and embedded within the organisation.

Professor Steve Field

CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

 

 

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