We spoke with people who used the service. They told us they had been happy with the service they had received.

People told us that their treatment options had been clearly explained to them. One person said, “They’re probably the best dentist I’ve ever been to…I think you could hold this practice up as an example”.

We asked people if they were happy with the levels of cleanliness in the clinic. We were told, “It’s pristine”. And, “It looks clean and new. The dental nurse was cleaning equipment and wiping things down when I’d finished”.

We found that Wood and Associate Dental Care provided service users with appropriate information and support in relation to their treatment. Treatment was provided in a way that maintained people’s privacy and dignity, by competent and properly trained staff. The provider had an effective system to regularly assess, identify and manage risks relating to the health, safety and welfare of people who used the service.

We found people were protected from the risk of infection. We saw that the treatment rooms and waiting areas appeared clean and tidy. There were policies in place in relation to infection control and there were clear procedures in place for the decontamination of equipment.