People told us what it was like to be a patient in Woodlands Hospital. They described how they were treated by staff and their involvement in making choices about their care. They also told us about the quality and choice of food and drink available. This was because this inspection was part of a themed inspection programme to assess whether older people in hospitals were treated with dignity and respect and whether their nutritional needs were met.

The inspection team was led by a Care Quality Commission (CQC) inspector joined by a practising professional and an Expert by Experience, who has personal experience of using or caring for someone who uses this type of service.

We also used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

We spoke with patients and their comments included: They treat your normally." " I like to have a bath on my own and staff wait outside for me." "They are lovely." "They can’t do enough for you." " My relative had lost his appetite altogether. I’m very pleased that he has recently started eating again."

We reviewed the results from the national survey: What service users said about care in hospital 2009. The trust's scores for this outcome were all within the expected range. A trust's score that falls within this expected range cannot be said to be any better or worse than what we would reasonably expect when looking at how all other trusts have performed and the number of people that responded to the survey.

We reviewed the results from the national survey: What service users said about community based care 2010. The trust's scores were all within the expected range.