The registered manager had recently left this practice. The new manager was applying to become registered with the Care Quality Commission (CQC). We spoke with four patients who use the service, the manager, a receptionist, two dental nurses and the dentist during this inspection.

Patients told us they were provided with information on any dental conditions, treatments, costs and risks before deciding on their treatment. They said they were given treatment plans to consider. Patient records contained medical histories, detailed information from check-ups, records of patient’s previous dental treatment and treatment plans.

Patients said they had access to appointments when needed, including when they required emergency treatment. One patient told us “This is the best dental practice I have ever been to.” All the patients we spoke with were satisfied with the dental care they received from Woodley Dental Practice.

The practice had procedures for reducing the risk of healthcare associated infections. Staff were aware of how to decontaminate instruments appropriately. Decontamination equipment was tested and serviced as suggested by manufacturers. However the practice did not have a comprehensive hygiene and infection control audit programme to ensure any risks of healthcare associated infection were identified and reduced.

We saw staff received appropriate professional development which enabled them to maintain their registration with the General Dental Council.