Woolston Lodge Surgery in 66 Portsmouth Road, Woolston, Southampton is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 24th November 2016
Woolston Lodge Surgery is managed by Woolston Lodge Surgery.
Contact Details:
Address:
Woolston Lodge Surgery Hazeleigh Medical Centre 66 Portsmouth Road Woolston Southampton SO19 9AL United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Woolston Lodge Surgery on 21 September 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs. The practice was clean, tidy and hygienic. We found suitable arrangements were in place which ensured the cleanliness of the practice was maintained to a high standard.
The practice was run efficiently and was well organised. There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour.
The areas where the provider should make improvement is:
Review the processes for identifying carers in the practice to increase those being identified and to offer carers support and guidance about available services.
Review how information about Saturday appointments canbe better explained to patients.
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