We spoke with people who used the service. They told us they had been very satisfied with the treatment they had received. Each person we spoke with told us they were given options about their treatment when they visited the dentist. People told us the dentist explained different treatment options that were available and what the treatment entailed. People told us the service had been professional, reliable and friendly and that they felt the dentists and dental nurses were skilled at their jobs. They told us that as 'patients' they had always been made welcome and were reassured by all of the staff at the surgery. People told us they had signed documentation to give their consent to treatment and that staff checked their medical histories and medication on a regular basis. People told us they had always found the surgery to be clean and hygienic and that staff had high standards of cleanliness and infection control. When we looked around the practice we saw evidence that the premises were kept clean. We also saw evidence of effective infection control systems in place and good practice being followed. When we looked at training records we saw evidence that the dentists, dental nurses and trainee dental nurses had been professionally trained to the level their positions required. We also saw that they had completed training in other appropriate courses. We saw evidence that there was a quality assurance system in place that informed the future performance of the service.