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Wrekin Cottage - Telford (West Midlands), Ironbridge, Telford.

Wrekin Cottage - Telford (West Midlands) in Ironbridge, Telford is a Residential home specialising in the provision of services relating to accommodation for persons who require nursing or personal care, caring for adults over 65 yrs, caring for adults under 65 yrs and learning disabilities. The last inspection date here was 29th May 2019

Wrekin Cottage - Telford (West Midlands) is managed by HF Trust Limited who are also responsible for 67 other locations

Contact Details:

    Address:
      Wrekin Cottage - Telford (West Midlands)
      Forbes Close
      Ironbridge
      Telford
      TF7 5LE
      United Kingdom
    Telephone:
      01952432065

Ratings:

For a guide to the ratings, click here.

Safe: Requires Improvement
Effective: Good
Caring: Requires Improvement
Responsive: Good
Well-Led: Requires Improvement
Overall:

Further Details:

Important Dates:

    Last Inspection 2019-05-29
    Last Published 2019-05-29

Local Authority:

    Telford and Wrekin

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

9th April 2019 - During a routine inspection pdf icon

About the service:

Wrekin Cottage is a residential care home that accommodates up to 16 people living with learning disabilities or autistic spectrum disorder. At the time of our inspection there were 15 people living at the home.

The care service had not been developed or designed in line with the values that underpin the Registering the Right Support and other best practice guidance. This was because Wrekin Cottage provided accommodation for up to 16 people, some of whom were expected to use shared facilities including bathrooms and communal areas. Wrekin Cottage was located within a ‘campus’ style location which contained other care homes with day centre facilities also on site.

People’s experience of using this service:

The provider had not assessed and mitigated risks effectively to minimise the potential of harm to people using services.

Infection prevention and control processes were not effective in reducing the risk of communicable illnesses.

People were not always treated with dignity or respect as they were expected to use defective facilities.

The provider did not have effective quality monitoring processes in place to identify and drive ‘good’ care.

People received safe support with their medicines by competent staff members. The provider had systems in place to respond to any medicine errors should they occur. The provider completed regular checks to ensure people received the right medicine at the right time.

People were protected from the risks of abuse and ill-treatment as the staff team had been trained to recognise potential signs of abuse and understood what to do to safely support people.

People had individual personal evacuation plans and staff members were aware of the necessary action they should take in the event of an emergency.

The provider, and management team, had good links with the local communities within which people lived. The provider had systems in place to ensure the Care Quality Commission was notified of significant events in a timely manner and in accordance with their registration.

The provider supported staff in providing effective care for people through relevant training and one-to-one supervision and support.

Staff members were knowledgeable about the relevant legislations that informed their practice and supported the rights of those receiving services from Wrekin Cottage.

People were referred for additional healthcare services when required. People were supported to maintain a healthy diet by a staff team which knew their individual preferences.

People received help and support from a kind and compassionate staff team with whom they had positive relationships. People were supported by staff members who were aware of their individual protected characteristics like age, gender and disability. People were supported to develop their independence.

People were provided with information in a way they could understand. The provider had systems in place to encourage and respond to any complaints or compliments from people or those close to them.

More information in Detailed Findings below.

Rating at last inspection:

At the last inspection Wrekin Cottage was rated ‘Good’ (Published 14 October 2016).

Why we inspected:

This was a planned inspection based on the rating at the last inspection, ‘Good.’

Enforcement:

Please see the ‘action we have told provider to take’ section towards the end of the report.

Follow up:

We will continue to monitor all intelligence received about the service to ensure the next planned inspection is scheduled accordingly.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

24th August 2016 - During a routine inspection pdf icon

We inspected this home on 24 August 2016. This was an announced inspection. We gave the registered provider twenty four hours notice of our visit to ensure we would be able to speak with people using the service when we arrived for the inspection. The home is registered to provide residential care and accommodation for up to sixteen younger adults who all had a learning disability. At the time of our inspection the home was full.

A registered manager was in post. They were on annual leave during our inspection, and therefore the inspection was supported by the registered provider’s regional manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the service is run.

All five people we spoke with told us they felt safe. We observed people looking relaxed and comfortable with each other and the staff who were on duty. Relatives we spoke with had complete confidence that their relative was safe. Staff understood their roles and responsibilities to protect people from the risk of potential harm. Staff were aware of the provider’s processes for reporting any concerns. There had been a recent turnover of staff and recruitment was on-going to ensure there would always be enough staff to support people. Recruitment checks were in place to help ensure that the staff employed were safe to work with people.

People were supported to manage their prescribed medicines. Where possible people were encouraged to participate in their medicines management. Staff had received training and ongoing checks to ensure they could undertake this part of their role safely.

Staff had been trained to support people effectively. This included learning about the specific needs and conditions people lived with. Staff told us that they received regular supervision and felt supported.

People were encouraged to make suggestions for food and meals they would like to have included on the menu. People were supported when necessary to access a range of health care professionals.

Staff did not fully understand their responsibilities under the Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards (DoLS). These provide legal safeguards for people who may be unable to make their own decisions. The registered manager has informed us she will address this with a number of workshops. We observed staff working consistently in line with good practice, which included seeking people’s consent before providing any support.

We observed people and staff enjoying each other’s company. Relatives and health professionals we spoke with were complimentary about the staff team. People had been encouraged to develop skills to help them be more independent. We observed staff ensuring people’s privacy and dignity was maintained.

People told us about the range of activities they could undertake. Some people had recently enjoyed holidays, or had these planned for later in the year. We identified that more opportunities needed to be provided for people to do interesting things when they were spending time at home.

People and their relatives knew how to raise complaints, and described open and accessible communication with the registered manager. People and their relatives had confidence that their concerns would be taken seriously and acted upon.

There was a registered manager in post who was aware of her responsibilities, and who had the skills and experiences required to enable her to effectively lead this service. A range of checks and audits had been developed by the registered manager and registered provider to ensure they could ensure the safety and quality of this service.

 

 

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