We conducted telephone interviews with four people who use the service. People told us that they were happy with the care and treatment they received. They made some of the following comments:

“I am happy with the treatment I receive. They provide an excellent service.

The dentist discusses and agrees the treatment with me, including the cost of the treatment.”

“It’s a very good and friendly service. The dentist is very thorough and all the staff are very helpful. You never have to wait long to be seen.”

“The surgery is spotless, and well decorated. They always wear gloves, I have had a lot of treatment and I have never caught an infection.”

The facilities and resources offered at this practice include two surgery rooms, one dentist, a hygienist/therapist, four dental nurses and a practice manager. The reception entrance waiting room and one surgery room are on the ground floor. A waiting room and one surgery are upstairs. The practice is fully accessible to people with mobility restrictions.

Evidence that we gathered during this review confirmed that people are assessed to decide what dental and oral healthcare needs they may have. Treatments that people may need are discussed with them and are carried out in a satisfactory way.

We found that people receive treatment in an environment which was clean and managed so as to reduce the risk of infections.