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Wynyard Medical Centre, Hartlepool.

Wynyard Medical Centre in Hartlepool is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone and treatment of disease, disorder or injury. The last inspection date here was 19th March 2018

Wynyard Medical Centre is managed by McKenzie Group Practice who are also responsible for 1 other location

Contact Details:

    Address:
      Wynyard Medical Centre
      Wynyard Road
      Hartlepool
      TS25 3DQ
      United Kingdom
    Telephone:
      0

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2018-03-19
    Last Published 2018-03-19

Local Authority:

    Hartlepool

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

6th February 2018 - During a routine inspection pdf icon

Letter from the Chief Inspector of General Practice

This practice is rated as Good overall. This is the first inspection of this practice since being registered as a location of McKenzie Group Practice.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:

Older People – Good

People with long-term conditions – Good

Families, children and young people – Good

Working age people (including those recently retired and students) – Good

People whose circumstances may make them vulnerable – Good

People experiencing poor mental health (including people with dementia) - Good

We carried out an announced comprehensive inspection at Wynyard Medical Centre on 6 February 2018. The reason for the inspection was as part of our inspection programme.

At this inspection we found:

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.

  • The practice was open and transparent, and had systems in place to adhere to the Duty of Candour.

  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.

  • Quality improvement was embedded into the organisation.

  • The practice displayed a strong commitment to multidisciplinary working and could evidence how this positively impacted on individual patient care.

  • Discussion with staff and feedback from patients showed that staff were highly motivated to deliver care that was respectful, kind and caring.

  • The practice organised and delivered their services to meet the needs of their patient population. They were proactive in understanding the needs of the different patient groups.

  • The practice demonstrated a clear commitment to developing increased skill mix within all staff teams and there was clear evidence of the up-skilling of staff.

  • There was a strong focus on continuous learning and improvement at all levels of the organisation.

We saw areas of outstanding practice:

  • The practice demonstrated a strong commitment to ongoing development and innovative practice for the benefits of their practice population.

  • The leadership in the practice drove continuous improvement and staff were accountable for delivering change. There was a clear proactive approach to seeking out and embedding new ways of providing care and treatment.

  • The practice had developed effective multi-disciplinary working arrangements for identifying and supporting more complex patients. We saw evidence from minutes of meetings involving among others; Social Services, Cleveland Constabulary, Hartlepool and North Tees NHS Trust. We saw agreed plans were in place for the management of a number of patients with complex needs, which set out agreed parameters and ensured consistency in approach.

The areas where the provider should make improvements are:

  • That all nursing staff who administer immunisations and vaccines remain up to date with the required training.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

 

 

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