We spoke with five patients, most had been with the practice for many years. Patients told us they were very happy with the service provided. One commented “the dentist and treatment I received was extremely good”. A newer patient to the practice said they were “very impressed”. A third commented on how “relaxed and friendly staff were”. Patients told us treatments were always explained to them and they received a written report of any treatment required and how much this would cost. All five patients said they found it easy to get an appointment when they wanted one and were usually seen at their appointment time.

Patients who used the service understood the care and treatment choices available to them and received written information about treatment and costs. They experienced effective, safe and appropriate care and treatment which met their needs and protected their rights. The provider had effective systems in place which ensured patients were cared for in a clean and hygienic environment. The quality of the service patients received was regularly assessed and monitored. Patients were cared for by staff who had completed relevant training and were supported to deliver care and treatment safely and to an appropriate standard.