We carried out this announced inspection on 7 and 16 November 2017. Our last inspection of the home was carried out in August 2015. At that inspection we rated the service as good. At this inspection in November 2017 we found the service remained good.

Yealand Drive (Adult Care Home) provides personal care and accommodation for up to five adults who have a learning disability. The home is in a residential area of Ulverston in south Cumbria. People have their own bedrooms which are on the ground and first floor of the home. There are suitable shared facilities including toilets and bathrooms, a large sitting room, dining room and kitchen.

There was a registered manager employed in the home. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were safe living in the home. Hazards to people’s safety had been identify and managed. People were given information about how to maintain their safety.

Robust systems were used when new staff were employed to ensure they were suitable to work in the home. The staff received training to ensure they had the skills to provide people’s support in a safe way. The staff knew how to identify and report abuse.

Medicines were handled safely and people were supported to access appropriate health care services. People received the support they required to maintain good health.

The focus of the service was on promoting people’s rights. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were provided with meals and drinks that they enjoyed. The staff were knowledgeable about the support people required to enjoy their meals and drinks safely and this was provided.

People liked the staff employed in the home. The staff treated people in a kind and respectful well. The staff promptly identified if people were unwell or anxious and provided assistance as individuals required.

Care was assessed, planned and delivered to meet people’s needs. People who lived in the home, and others who knew them well, were included in planning their support.

People knew the registered manager and were confident approaching her. The registered manager worked with the staff in the home and had good oversight of the service. The registered manager and staff carried out checks on the premises and quality of the service to ensure people received a high quality, safe service that met their needs.

Further information is in the detailed findings below.

We carried out this inspection at short notice because we needed to check that people would be available in the home at the time of our visit. We contacted the registered manager by telephone on the afternoon of 17 February 2014 and arranged our visit for the next day.

Most of the people who lived at Yealand Drive (Adult Care Home), (Yealand Drive), were not able to easily express their views about the service or the care they received. We observed people in the communal areas of the home to assess how they were supported by staff. We saw that people were very comfortable and confident around the staff working in the home. We saw that the staff on duty treated people with respect. Throughout our inspection we observed the staff giving people choices about their lives. We saw that the staff were knowledgeable about how individuals communicated their wishes. They gave people choices in a way they could understand and respected the decisions people made.

People who were able to speak with us told us that they were happy living in this home. They said they liked the staff and felt safe at Yealand Drive. They told us that they enjoyed the meals provided and followed a range of activities in the home and the local community.

We saw that good procedures were used to handle and administer people’s medication. This made sure people received the medicines they needed in a safe way.

We looked at some of the records the service held. We saw that the staff were provided with appropriate support, supervision and training to give them the skills and knowledge to provide a good quality of service.

All of the staff we spoke with told us that they were provided with “good training”. They said they felt well supported by the registered provider and the registered manager of the home. One person told us, “I love working here, I think it’s a really lovely home”.

We carried out this inspection at short notice because we needed to check with the service manager that people would be available in the home at the time of our visit. We contacted the manager by telephone on the morning of 17 December 2012 and arranged our visit for that afternoon.

People who lived in the home were not able to easily express their views about the service or the care they received. We observed people in the communal areas of the home to assess how they were supported by staff. We saw that the people who lived in this home were comfortable and confident around the staff who were supporting them.

We saw that the staff on duty treated people with respect and took appropriate actions to protect their privacy and dignity. People were encouraged to carry out tasks for themselves which promoted their independence.

We looked at some of the records held by the service and saw that these gave staff the information they required to provide people with safe and appropriate care which met their needs.

People living at this home were not able to easily express their views about the service. We observed that people were comfortable with the staff who were supporting them and the staff in the home were able to communicate with and understand the people they were supporting.

People who were able to answer direct questions told us they enjoyed living in the home and felt safe there. People also said that the meals were good and they thought the staff working in the service cared for people well.

We saw people living in the home were treated with respect and received a high standard of care which met their needs.

The staff in this service gave people the time they needed to make choices about their lives and express their direct wishes.

We carried out this announced inspection between 7 and 13 August 2015. We last inspected this service on 18 February 2014. At that inspection we found that the provider was meeting all of the regulations that we assessed.

Yealand Drive (Adult Care Home) provides accommodation and personal care for up to five people who have a learning disability. People living in the home have their own bedrooms which are on the ground and first floor of the property. There are suitable toilets and bathrooms, a large sitting room, dining room and kitchen which people living in the home share.

There was a registered manager employed at the home. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People who used this service were safe. The staff knew how to identify if a person was at risk of abuse and the action to take to protect people from harm. Risks to people’s safety had been assessed and measures put in place to manage any hazards identified.

All the staff completed training to give them the skills to meet people’s needs. Checks were carried out before new staff were employed to ensure they were suitable to work in the home.

People were treated with kindness and respect. They were included in planning and agreeing to the support they received. The care staff knew the people they were supporting and the choices they had made about their care. The staff knew how people communicated and gave people support to make and express their choices about their lives.

People followed activities of their choice in the home and local community. There were enough staff to support people to take part in the activities they chose.

The service was well managed. The registered manager set high standards and the focus of the service was on promoting people’s choices and rights. The registered manager had a good understanding of the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards, (DoLS), and how to protect the rights of people who needed support to make important decisions about their lives.