About the service:

• Yellowstone Healthcare Ltd is a domiciliary care agency that was providing personal care to one person at the time of the inspection.

•During this inspection we were unable to provide the service with a rating. This is because the service had not been providing care and support to enough people over a long enough time period for us to review.

• For more details, please see the full report which is on the CQC website at www.cqc.org.uk

People’s experience of using this service:

• The person who used the service was non-verbal therefore feedback on the experience was provided by their relative.

• Relatives told us their family member was safe at the service. People were safeguarded from the risk of abuse at the service and staff knew how to whistle blow.

• Risk assessments were in place to protect people from known risks but enable their freedom.

• Safe recruitment practices were followed to ensure vulnerable people were kept safe.

• The service did not support anyone with medicines at the time of the inspection. However, the service had trained staff and had policies in place ready for the future.

• The registered manager and staff had completed appropriate training that was up to date.

• People received an initial assessment of their needs completed jointly with people and their relatives.

• Consent to care and treatment was sought before care began.

• The service did support anyone with meal preparation but encouraged healthy eating and drinking and encouraged people to be independent in this area.

• People were encouraged to be independent and to make their own choices.

• Care plans contained people’s preferences, likes and dislikes.

• Relatives and staff gave positive feedback on the management of the service and the service they received.

Rating at last inspection:

• The service was registered by CQC on 2 October 2017. This is the service’s first inspection since registration.

Why we inspected:

• This was a planned comprehensive inspection based on CQC's scheduling process to check the safety and quality of care people received.

Follow up:

• We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received, we may inspect sooner.