We looked at four patient records and spoke with one patient visiting the practice during our inspection. We spoke with three of the staff on duty on the day of our inspection. We looked at the provider’s website and NHS Choices website to look at the information they provided patients and how they responded to patient feedback about their service.

We found service to be responsive because the practice were able to accommodate emergency appointments and out of hours support. We also saw the service provided an easy payment scheme to enable patients to have treatment. One patient told us "it is easy to get an appointment, they are very flexible".

We were told about the caring attitude and attentiveness of all staff who work at the service. One patient commented “I am new to the practice but they have been very professional and attentive”.

We saw there were policies and procedures in place which indicated the service was well led and provided professional guidance and training to the staff who work there. Staff told us “I enjoy working here as we are able to give very personal attention to patients”. The patient who spoke with us said "I would recommend this dentist to others".

We asked about the service and if they were satisfied with the treatment they had received. We were told "I understand the treatment I need and am very satisfied with what has been provided".

During our visit we looked around the premises and at the equipment and training staff had received in order to provide a safe service. Staff told us they received training and support to enable them to provide a safe service. They confirmed to us their understanding of obtaining informed consent and supporting patients to make choices which suited them. Staff also said they only completed work they had been trained to do.