This inspection took place on 22 August 2018 and was announced.

Your Life (Malvern) provides personal care for people living in a purpose built complex where there are individual flats with shared facilities that included a dining and activity room. There were 13 people receiving personal care when we inspected and there was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

Rating at last inspection

At our last inspection we rated the service as good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

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At this inspection we found the service remained Good

Why the service is rated Good.

A registered manager was in post at the time of our inspection and was present for the inspection. The service had a registered manager in place at the time of our inspection. A registered manager is a person who has registered with CQC to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People received the care and support they needed from staff to feel and be as safe as possible within their own homes. Staff understood how to report concerns about potential abuse, and knew what action to make sure people were protected from harm. People's needs were assessed and any potential risks to people and staff were identified, before any new care and support commenced. Risks were also assessed within people's homes to help avoid any potential accidents to people who used the service or staff. People who needed staff assistance to take their medicines were supported to do this so their health needs were safely met.

People had enough staff support to meet their needs which assisted them to live safely within their own homes.

Systems were in place to ensure the safe recruitment of staff. This ensured people were not put at risk from unsuitable care staff supporting them.

People were supported to have maximum choice and control of their lives and care staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. This included involving people in decisions about their day to day care. People were consulted about the type and amount of care they received and their needs and wishes were understood and followed by care staff. Where people required support with their meals and drinks this was provided by care staff who followed people’s preferences. People were supported to access healthcare services when required and staff were aware of people's health needs

People were consulted about the contents of their care plans and risk assessments were updated as people's needs changed. Care staff treated people with dignity and respect when delivering care and support.

People were aware of how to make a complaint and the provider had arrangements in place to ensure these were listened and responded to.

There was a range of quality monitoring systems in place where management had completed various quality checks and reviews which were documented with improvement actions taken where required.

This inspection took place on 9 December 2015 and was announced.

Your Life (Malvern) provides personal care for people living in a purpose built complex where there are induvial flats with shared facilities that included a dining and activity room. There were four people receiving personal care when we inspected and there was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

People told us they felt safe with care staff that provided their care in their home. Care staff knew the potential signs and risk of abuse and the action they would take to protect people. People’s risks had been looked at and t reviewed. Care staff knew these risks and what to do how to minimise the risk of harm. There were enough care staff to meet people’s needs at the times people had requested. People we spoke with looked after their own medicines; however staff had been trained and knew the steps to follow where people required support. Care staff received regular training and were knowledgeable about the support provided to people.

People’s consent was appropriately obtained by staff when caring for them. Care plans were in place which detailed the care people wished to receive. People had the choice to have their meal purchased from within the housing scheme but this was not provided by the care staff. People told us they looked after their own healthcare appointments as required to meet their needs. Care staff would then follow any advice as required.

People told us they got on well with the care staff when they visited and the care they had received met their needs. They also felt care staff encouraged them to be involved in their own care and were comfortable that their dignity and privacy was respected.

People knew the registered manager and felt they were available when they needed to contact them. Care staff felt the management team listened to and involved them when providing feedback on the service. The management team ensured regular checks were completed to monitor the quality of the care that people received and had identified areas they felt would improve the service for people.