This comprehensive inspection took place on 11 May 2018 and was announced. We gave the provider 48 hours’ notice to make sure we could speak with the people using the service. This was the first inspection of this service.

Your Life Your Home is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. It provides a service to younger adults living with a learning disability. People’s care and housing are provided under separate contractual agreements. The Care Quality Commission (CQC) does not regulate premises used for supported living; this inspection looked at people’s personal care and support. At the time of the inspection Your Life Your Home were providing the regulated activity of personal care to two people. Both people had a tenancy agreement and lived in their own flats. They received additional support from staff throughout the day.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

The service is run by a registered manager. A registered manager is a person who has registered with CQC to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they felt safe whilst being supported by the staff. People were protected from the risks of abuse and discrimination. Risks associated with people’s care had been identified and there was guidance for staff on how to manage risks and keep people safe. People’s medicines were managed safely and they received them on time. Staff understood their responsibilities in regard to infection control and used protective equipment, such as gloves, when required.

Staff had been recruited safely. They were trained and skilled to provide people with care and support they needed and received regular supervision from the registered manager. There were sufficient staff to provide people with the care they needed when it was needed.

Accidents and incidents were reported in line with guidance and the registered manager reviewed them to check for any pattern to make sure the correct action was taken and that people were referred to other health professionals if needed.

People’s physical and mental health and social needs were assessed. People told us they received care and support from regular staff and that their needs were met.

People told us that staff supported them, when they wanted them to, to prepare meals and eat healthily. They were also supported with their healthcare needs and to access doctors and other healthcare professionals.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; policies and systems in the service supported this practice. Staff had an understanding of the Mental Capacity Act 2005 and how it impacted on the people they supported. People said the staff asked for their permission to enter their flats and to support them with personal care. People’s privacy and dignity were promoted and maintained.

People told us the staff were kind. Staff listened to people and knew them well. People were involved in making decisions about the level of care and support they needed. People received care that was responsive to their needs. Each person had a care plan, which they had access to, which reflected the support they needed and provided guidance for staff.

People told us they knew how to complain. An easy to read version of the complaints form was available for people to use. People said that staff would hel