Your Quality Care Services Limited, 20 Bridge Road, Haywards Heath.Your Quality Care Services Limited in 20 Bridge Road, Haywards Heath is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, eating disorders, learning disabilities, mental health conditions, personal care, physical disabilities and sensory impairments. The last inspection date here was 14th March 2020 Contact Details:
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4th February 2019 - During a routine inspection
About the service: Your Quality Care Services (Burgess Hill) is a domiciliary care service providing personal care to 24 people living in their own homes. People using the service were both young and older adults with a range of care and support needs. These included dementia, physical disabilities and Asperger’s syndrome. For more details, please see the full report which is on the CQC website at www.cqc.org.uk. People’s experience of using this service: ¿People’s medicines were not always managed safely. Medicines errors were not identified or investigated to ensure people’s safety. ¿There was an inconsistent approach to the management of risk. Risks relating to people’s health needs had not always been assessed. ¿People were not always protected from the risk of abuse. The registered manager had failed to identify incidents that had the potential to cause harm to people. ¿Lessons from incidents were not always learned and used to improve the care people received or guidance for staff. ¿There were no formal quality assurance processes in place to drive improvements to the service. The registered manager had not identified issues in practice that we identified at the inspection. ¿The registered manager lacked oversight of the governance of the service and were not following the providers policies in relation to medicines management and safeguarding. ¿Recruitment processes were robust and ensured staff were safe to work with people before they started working at the service. ¿People were supported to access healthcare services. ¿Staff had access to a range of training opportunities that supported them to care for people's specific needs. ¿People told us staff gained their consent before carrying out any care or support. People’s care plans directed staff to offer people choices. ¿People and their relatives all told us staff were kind and compassionate. ¿One person told us, “The service is efficient, they really know what matters to their clients and support people in the way they like. The staff are very kind to me.” ¿People and their relatives, if appropriate, were fully involved in discussions about their care. ¿Staff supported people to maintain their independence. ¿People's care was person centred and their care plans contained information about their life history, preferences and the way in which they like to be supported. ¿People told us they had no need to make a complaint but would feel comfortable to do so if needed. ¿People, their relatives and staff were all complimentary
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