This announced inspection took place on 11 April 2017. Yourlife (Northampton) provides a personal care service to people who live within an assisted living housing complex. At the time of our inspection the service was supporting seven people.

There was a registered manager at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People received care from staff that were friendly, kind and caring; passionate about providing the care and support people needed and enabling people to remain as independent as possible.

Staff had the skills and knowledge to provide the care and support people needed and were supported by a registered manager who was visible and approachable, receptive to ideas and committed to providing a high standard of care.

People had care plans that were personalised to their individual needs and wishes. Records contained detailed information to assist support workers to provide care and support respected each person's individual requirements and promoted treating people with dignity.

Staffing levels ensured that people received the support they required safely and at the times they needed. The recruitment practice protected people from being cared for by staff that were unsuitable to work in their home.

Staff understood the need to protect people from harm and knew what action they should take if they had any concerns. People told us that they felt cared for safely in their own home. Staff understood their role in caring for people with limited or no capacity under the Mental Capacity Act 2005.

The registered manager was approachable and there were systems in place to monitor the quality and safety of the service provided. Staff and people were confident that issues would be addressed and that any concerns they had would be listened to.